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Frequently Asked Questions About Our Self-Paced Classes

Here are quick solutions to the most common questions our learners have about self-paced classes.

1. I'm having trouble with my course. I can't move to the next lesson or access the final quiz. What should I do?

This issue usually happens when a slide hasn’t been fully completed. Be sure to finish all the requirements on your current slide—this may include clicking buttons, selecting options, or visiting specific links.

If you’ve completed everything and still can’t move forward, try the following steps:

Step 1: Switch Devices

If you’re using a mobile device, try logging out and switching to a laptop or desktop. Some mobile devices may not have enough memory to run quizzes and lessons smoothly all at once.

Step 2: Try a Different Browser

If you’re using Microsoft Edge, try switching to Google Chrome for a better experience. (https://www.google.com/chrome/)

Step 3: Clear Your Browser Cache

Sometimes, cookies and cached data can cause issues. Here’s how to troubleshoot:

Still stuck? Don’t worry—we’re here to help. Contact us, and our support team will assist you as soon as possible.

2. Are there any conditions or qualifications I need to meet to be able to take court-ordered classes online?

No specific qualifications are needed. Our courses are designed to be accessible to everyone. As long as your court or probation officer allows you to take an online course, you’re good to go. We recommend confirming with the court that online classes are accepted in your case before enrolling.

3. I’ve completed my course, but can’t find my certificate. How can I get it?

This can happen in two situations:

Situation 1. If you’ve fully completed your course but didn’t receive the certificate via email, it could be due to a technical issue. In this case, you can easily download your certificate by following these steps:

Situation 2. Sometimes users get logged out during the course, and when they log back in, they may think they’ve completed the course, even though some lessons or the final quiz are still incomplete. So, in this situation, please make sure that all lessons and the final quiz are 100% completed. Only then will you be able to download your certificate or receive it via email.

4. Will I receive a Certificate of Completion after finishing the course?

Yes, you will receive a Certificate of Completion immediately after finishing your course at no extra charge. It will be sent to your email, and you can also download it yourself by following the steps mentioned in Question 3.

5. What happens if my court or probation officer requires proof of completion?

We provide an official Certificate of Completion that you can download and submit directly to the court or your probation officer as proof.

6. How do I change my Name on my account?

You can easily change your name by following these steps:

7. The name on my certificate is incorrect. How can I fix it?

After completing the quiz, there will be a conclusion page at last where you’ll need to enter the Certificate Holder Name. This name will be displayed on your certificate.

If you notice any typos or need to update the name, please fill out the form on this page, and our support team will make the necessary corrections and get back to you promptly.

8. Do I need to spend the exact number of hours mentioned on the certificate?

The course is self-paced, so you can complete it as quickly or slowly as you’d like. Many students finish in less time than the hours listed on the certificate. For example, if you take a 16-hour course and complete it in less time, your certificate will still show 16 hours, as that’s the official duration assigned to the course. This applies to all course durations.

9. What forms of payment can I use to pay for my court-ordered class?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You may also submit payment via Apple Pay or Google Pay. All payments are processed securely online for your convenience.

Need Assistance? Let’s Connect!

Have questions about our courses, need help with enrollment, or want to share your feedback? We’re here to help! Reach out to us anytime, and we’ll ensure you get the support you need.